Southwest Airlines said it will accept reimbursement requests from passengers impacted by the carrier's mass cancellations this week.
The airline posted a link on its website, saying it will honor “reasonable requests” for reimbursement for expenses incurred due to flight cancellations. Among the expenses listed include hotel accommodations, rental cars, other airline tickets and food.
Southwest said those who had flights canceled or significantly delayed between Dec. 24 and Jan. 2 are eligible for reimbursement. Customers can make the request on the Southwest Airlines website.
The airline is also processing refunds on its website.
Reimbursing customers is coming amid pressure from the Department of Transportation. While last week’s major winter storm started the disruptions, Transportation Secretary Pete Buttigieg has said the airline is at fault for not resuming normal operations in the days since.