Southwest Airlines on Tuesday began doling out 25,000 frequent-flier points to travelers affected by its holiday meltdown.
The bonus miles, which the airline notes are in addition to ticket refunds and reimbursement for expenses, were accompanied by a letter from Southwest Chief Executive Bob Jordan.
“I know that no amount of apologies can undo your experience,” Mr. Jordan’s letter says.
The airline hasn’t disclosed the number of passengers affected by nearly 16,000 flight cancellations and on Tuesday didn’t disclose the number of points it issued.
